FAQ

How do I join the community?

Sign in and create your account at https://fanclub.santigold.com/. Claim your free FAN CLUB Medallion when prompted in the sign-up flow.

Community Guidelines

We want the community to be a place where everyone can create, express themselves, and share in a positive and meaningful environment.

To make this a safe space for everyone, we ask that you abide by these guidelines:

First and foremost, have fun and be kind
Zero tolerance on discrimination, hate speech, bully, impersonation, and harassment
Share content you think people will enjoy
When posting, please mark whether the post is your original content
No sharing of copyright-infringing material
Do not share any NSFW content
Do not post private identifying information about yourself or others
Please refrain from spamming the community or comments

Enforcement

If you notice any member activity that goes against our community guidelines, please email hello+fanclub@mdlncommunity.com.

The Santigold team retains the right and responsibility to remove any members or content that go against the community guidelines, and to temporarily remove or permanently suspend anyone who breaks the guidelines.

Studio

What is Studio?

The FAN CLUB Studio is a space to discover and share content directly with Santigold and fellow members of the community.

Santigold will be posting a new question or idea that you can respond to, such as collaborative contests, ideas for original artworks, playlist curations, and more. You can also share something else at any time if you’d like - whether it’s a song, playlist, video, art, photo or images, etc.

Top creators will be awarded with Creator medallions every week. Holders of Creator medallions will gain creative rights in the community, get first access to future collaborative opportunities with Santigold, and other exclusive rewards.

How do I use Studio?

You can upload images or share links from supported platforms, which are currently Vimeo, YouTube, Spotify, and Soundcloud.

You can also support posts you like by tapping the 🔥 icon.

What are medallions?

Medallions are awarded as recognition for notable actions in the community, and unlock access to rights in the community, first access to future collaborative opportunities with Santigold, and other exclusive rewards. You will be notified when you receive a medallion and can view medallions in your profile.

Types of medallions

Creator medallions are awarded to members who create quality content in Studio
Tour medallions are awarded to members who attend and check in at shows
Member medallions are awarded for free to recognize members of the community
Founder medallions are awarded to first members who join the community

What are collections?

Collections are free or paid digital products that offer new ways of experiencing art and music in the artists’ world.

How can I easily access the community?

Add a shortcut on your mobile home screen so you can easily access the community at any time with a single tap.

How to add on iPhone / iPad:

Open the community in “Safari”
Tap the share icon (up arrow coming out of a box) at the bottom of your screen
Select “Add to Home Screen”
Name the icon and tap “Add” and you will see the icon located on your Home screen

How to add on Android:

Open the community in “Chrome”
Tap the menu icon “...” at the top right hand corner of your screen
Tap “Add to Home Screen”
Name the icon and tap “Add” and you will see the icon located on your Home screen

Does this utilize blockchain technology?

Yes. Access passes in the community are minted on Polygon, a low carbon impact blockchain enabling us to maintain a digital, verifiable record of ownership and make each pass certifiably unique, helping us to better identify and reward the most engaged fans within an artist’s community. Each mint uses less energy than it takes to send a single tweet, and every minted asset is a one-of-a-kind digital collectible. This means that you truly own your assets, independent from this platform or any intermediary.

Why am I being asked to sign a login message?

When you create your FAN CLUB account, you are creating a unique address that will hold your FAN CLUB Medallion. As a verification process, you are then asked to sign to verify that you are the owner of the address that you are given. Proceed in order to finish the account registration process.

How do I transfer my community assets to another wallet?

In order to transfer your community assets to yourself or to another owner, you need to import your digital wallet recovery phrase into a self-custodial wallet (e.g. MetaMask, Rainbow, etc.). Below are the steps you will need to take to do so if you signed up for an account with your email address:

Log into the community, tap the top right icon and click “Edit profile”.
Under “Account Details” tap on the “View wallet” icon to the right of “Wallet address”.
Tapping on that icon will bring you to https://wallet.magic.link; login using the same email address as your community profile.
Tap your user icon at the top left (if you are using the Google email login, you will see your Gmail icon here).
Tap “Wallet secret phrase” and read the important security messages carefully.
Accept both security messages by tapping the empty boxes and tap “Reveal secret phrase” to be able to reveal or copy your secret phrase.
Each type of self-custody wallet will have its own process to import seed phrases. One popular self-custody wallet option is MetaMask and you can find their instructions on how to import seed phrases here.